Hotel Van Driver - Courtyard Anchorage Airport

About the Role

We are looking for a reliable, friendly, and service-focused Hotel Van Driver to join our team at Courtyard Anchorage Airport. This role is perfect for someone who enjoys connecting with people, stays calm in a busy environment, and is committed to providing safe and smooth transportation for our guests.

Transport guests in a prompt, friendly, and courteous manner using safe driving practices.

Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• Career growth opportunities (A PATH for your future!)
• Discounted room rates
• A fun workplace environment
• Access to voluntary benefits, including discounts on pet insurance, cell phones, travel & entertainment, and health & wellness programs

Responsibilities

Essential Functions

• Comprehend and abide by all traffic regulations while transporting guests to and from the airport terminal or other designated sites.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Greet guests with a friendly and sincere welcome.
• Remain calm and alert, especially during emergencies or heavy hotel activity, and handle complications from driving in the local community.
• Clearly communicate the features and services of the hotel facilities.

Supportive Functions

• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel van by cleaning and washing it when appropriate.
• Take the van for periodic servicing and fueling as required.
• Perform other duties as assigned, such as assisting at the Front Desk or Housekeeping when necessary.
• Attempt to communicate with guests in their native language, if applicable.
• Remain calm and alert during emergencies and resolve complications such as location changes or credit issues.
• Assist other Van Driver associates when needed.
• Provide safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the guest.
• Operate various office machines.

Requirements

• Valid driver's license issued by the state in which the hotel is located.
• Must be 21 years or older to apply.

Skills & Qualifications

• Considerable skill in using a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, bend, and stoop as required.