Hotel Valet Attendant - Open Availability - Hourly + Tips = $17-$20/HR Potential - Rosen Centre

About the role

Towne Park is a hospitality services company dedicated to creating smiles through exceptional experiences. We seek a Guest Service Associate who can make a positive impact daily.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Posts up in designated areas when not completing tasks.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations, and other inquiries.
• Provides guests with information about outlets, meeting rooms, and amenities of the facility as well as main attractions in the area.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Completes location on all key tags after parking vehicle.
• Calculates and collects revenue for vehicles when needed.

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Understanding of 24 hour and military time systems
• Understanding of rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Ability to perform parallel parking

SCOPE

The work schedule for this position is AM/PM. Authority to Act Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company’s 401k retirement savings plan