Hotel Valet Attendant - $17-$23/Hr TIP POTENTIAL! - Fontainebleau Miami Beach

Towne Park is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

About the role

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This includes parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick-up of guest luggage (where applicable) during arrival and departure.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%)
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations, and other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area. Delivers messages, items, and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%)

Requirements

• High school diploma or general education degree (GED).
• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• One (1) month of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to understand 24-hour and military time systems and rates applicable to time passed.
• Ability to operate a manual transmission is highly desirable.
• Perform parallel parking.

Skills

• Customer service orientation
• Basic arithmetic and time calculation
• Communication and interpersonal skills
• Safe and cautious driving

Pay

The hourly base pay range for this position is $10.98 per hour plus $5–$10 per hour in tips.

Schedule

The work schedule for this position consists of open availability and may include overnight, AM, or PM shifts.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan (eligibility requirements depend on job classification, length of employment, and number of hours worked).

Seasonal and temporary roles are not eligible for the benefits outlined above.

Working Conditions & Physical Demands

• The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather.
• Regularly required to talk or hear; frequently required to sit or stand for extended periods, and may be required to run, walk, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Travel of up to 5% may be required.