Hotel Utility Porter

Wage range: $15.00 per hour. Position open until filled; first review date August 11, 2026.

About the role

Responsible for the daily cleaning and minor maintenance of the hotel’s public areas—restrooms, hallways, lobby, and pool area. Conducts daily room checks to identify and coordinate minor maintenance repairs with the Utility Maintenance team.

Responsibilities

• Ensure customer satisfaction and return patronage through prompt, efficient, and friendly service.
• Exhibit WRC service standards at all times: sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipating guest needs.
• Promote and adhere to safety rules and regulations; promptly remove hazards and report safety concerns to Supervisor.
• Conduct daily room checks to verify proper working order of furnishings (light switches, bulbs, drains, lamps, bed frames, TV and remote, etc.).
• Report utility maintenance needs and communicate with hotel staff.
• Maintain an attractive appearance of the front lobby, pool areas, and hallways, ensuring cleanliness, neatness, and safety.
• Monitor public restrooms for maintenance needs, cleaning, and replenishing supplies as needed.
• Monitor the basement break room coffee bar and maintain inventory for all coffee needs.
• Perform daily maintenance tasks: vacuuming carpeted areas, emptying ashtrays and trash, dusting, cleaning walls and windows, sweeping and mopping the pool area, and sanitizing pool furniture.
• Schedule and perform deep cleaning tasks: shampooing carpets and furniture, floor stripping/waxing, etc.
• Monitor inventory and supplies; notify the Utility Maintenance supervisor of procurement needs.
• Report damages, lost and found items, and unusual occurrences immediately.
• Assist housekeeping with stripping beds, garbage collection, cleaning rooms, and stocking supply rooms.
• Assist in other areas as needed: laundry, room attendant, RV park, etc.
• Comply with regulatory laws, policies and procedures, safety codes, etc.
• Ensure safe operation of equipment, tools, and materials.
• Promote internal guest service standards through courteous and respectful behavior.
• Other related duties as assigned.

Qualifications

• Six months of custodial maintenance or hotel housekeeping experience.
• Customer service experience.
• High School Diploma or GED, or ten years’ relevant experience.
• Self-starter initiative; ability to work without constant supervision.
• Experience with cleaning procedures, equipment, and materials.
• Ability to bend, stand, and/or walk for long periods; perform repetitive motions; lift and maneuver 50 lbs; work with various chemicals.
• Effective communication skills: verbally provide instruction, respond to questions, and follow written directions in English.
• Flexible schedule to work weekends, holidays, and all shifts.
• Professional demeanor through appearance and positive attitude toward employees and guests.
• Must pass a criminal history clearance check.
• Must be at least 18 years of age.

Access to sensitive areas

• Storage access.
• Guest rooms as needed.
• Controlled keys.