Hotel Rooms Controller

Essential Functions

• Possess Ability to establish and maintain effective working relationships with guests and other team members.
• Able to keep information about incoming groups and guests confidential.
• Knowledge of ONQR&I is preferred.
• Able to handle phone calls, emails, and paperwork all at the same time.
• Able to work in a fast paced, non-stop work environment.
• Set up group SRPs in OnQR&I
• Inputting rooming lists and setting up billing
• Processing advanced deposit payments and absorbing unused or forfeited deposits
• Processing Internet reservations
• Serving as a backup for the front desk
• Performing crosschecks to look for group guests booked outside blocks
• Researching and posting charges for no-shows, late cancellations, and early departures
• Aiding the sales, catering and convention services managers with group questions
• Accurate filing of group folders and paperwork
• Accepting and returning reservation calls that cannot be handled at the 1-800 number or by Streator
• Performing other duties as assigned by the supervisor, such as working in other areas of the front office.

Compensation

$20 - $24 hourly