HOTEL ROOM ATTENDANT

Cleans and services the guest rooms in a timely and organized manner according to hotel standards.

Responsibilities

• Self-inspects and double-checks!
• Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied.
• Reports any rooms unable to be serviced within established time standards to supervisor.
• Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards.
• Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards.
• Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur.
• Maintains security of equipment, keys and supplies at all time.
• Reports lost and found items immediately to Manager.
• Maintains a productivity level not to exceed 30 minutes per room serviced.
• Follows any procedures for team cleaning or self-inspection programs in place.
• Responds quickly and courteously to guest requests.
• Follows all company/department policies and procedures, Standard Operating Procedures.
• Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response.
• Follows all Safety handling procedures.
• Presents a professional image at all times through appearance and behavior.
• Actively participates in all hotel meetings, training, task forces, programs, etc.

Requirements

Ability to follow verbal directions and organize the work day as required
Must qualify for licensing with the West Virginia Racing Commission.
Must be able to express hospitality, either in verbal or through expression to guests and fellow employees.

Qualifications

The vast majority of the time is spent moving about the property in order to clean guest rooms, and this is usually accomplished by walking.
Communication skills are necessary some of the time in order to interact with hotel guests or staff.
In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
Room Attendants will have the opportunity to used problem-solving abilities in a limited capacity.
Able to see and recognize safety and security hazards and concerns and report or correct them.

Skills

Able to see and recognize safety and security hazards and concerns and report or correct them.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.