Hotel Restaurant Outlet Server

About the Role

As a Server at the Omni Interlocken Resort, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.

Responsibilities

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile, and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint, or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Crosstrain among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Must have a minimum of 1 year of serving experience, preferably in a high-volume and casual environment or as part of an upscale hotel restaurant outlet.
• Must adhere to and agree to compensation acknowledgement and tip reporting guidelines.
• Must have knowledge of wine, spirits, and beer.
• Must be able to work a variety of shifts, including evenings, weekends, and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have unexpired Food Handlers and TIPS alcohol certification obtained upon hire.
• Must be 18 years or older.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50 lbs.

Pay

$12.14/hour plus gratuities.

Benefits

• Medical, Dental, Vision, and other healthcare benefits
• Paid Maternity Leave
• 401k
• Tuition reimbursement
• Holiday Pay
• Paid Time Off Accrual
• Free meals in Associate Café
• Golf privileges
• Discounts at the spa and restaurants
• Discounted rates at other Omni properties
• Corporate discounts
• Continued education opportunities

Omni Interlocken reserves the right to pay more or less than the listed compensation scale based on factors not related to sex or race.