Hotel Reservation Consultant – Remote Opportunity

About the role

A dynamic and energetic Hotel Reservation Consultant is needed for a remote opportunity. This role will be responsible for providing exceptional customer service to hotel guests through phone and email.

Responsibilities

• Handle incoming reservations and inquiries from hotel guests
• Process reservations and confirmations accurately and efficiently
• Provide excellent customer service and resolve guest issues promptly
• Update and maintain accurate guest records
• Adhere to company policies and procedures

Requirements

• Excellent communication skills, both verbal and written
• Proficient in using Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously
• Strong problem-solving and decision-making abilities
• Experience in a customer service role preferred

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (or equivalent work experience)
• 1-2 years of relevant experience in a customer service role
• Knowledge of hotel reservation systems and processes

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills
• Ability to work flexible hours including evenings and weekends

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$20 - $25 per hour

Schedule

Variable schedule to accommodate shifts and customer demand