Hotel Queen Mary - Director Attractions

About the role

The Director of Attractions plays a vital leadership role within the Queen Mary’s overall operations, overseeing the full spectrum of attraction and retail experiences aboard the ship. This role is responsible for delivering engaging, high-quality guest experiences while driving operational excellence, revenue growth, and team performance across all attraction and retail venues.

Key Skills & Responsibilities

• Create exceptional guest experiences by leading attractions and tours that create a memorable guest journey.
• Champion guest-first service across all touchpoints and use guest feedback to drive ongoing improvements.
• Develop new attractions, seasonal programs, and experiences that grow attendance and engagement, partnering with historic advisors to create exhibits that balance authenticity and guest appeal.
• Track trends and technology to keep the Queen Mary a premier destination.
• Lead operations and team success by setting clear expectations, coaching, developing, and recognizing team members, ensuring safe, efficient operations through compliance with policies, procedures, and standards, and solving operational challenges related to guest flow, capacity, and daily performance.
• Grow revenue and business performance by managing budgets, forecasts, labor models, and financial performance, improving profitability, efficiency, and resource use, and using retail and marketing to grow visitation and guest spending.
• Build strategic partnerships by partnering with Marketing, Events, Hotel Operations, and Executive Leadership, aligning attractions and retail strategies with brand and revenue goals, and building cross-functional relationships that support a seamless guest experience.

Education & Experience

• 5+ years of senior leadership experience in attractions, hospitality, or a related field.
• Proven success leading large teams and complex guest-facing operations.
• Strong financial acumen across budgets, forecasts, labor, and revenue initiatives.
• Skilled in using data to improve operations, guest experience, and team performance.
• Excellent communication, organization, and Microsoft Office skills.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD\\\&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan