Hotel Operations Supervisor
About the role
The McCormick Hotel Scottsdale is a premier lakeside resort known for exceptional service, a warm and welcoming culture, and a true team‑first mindset. Guided by a Passion for Hospitality, an Entrepreneurial spirit, and a commitment to being Innovative, Progressive, and Results‑Oriented, we believe our people are at the heart of everything we do and take pride in creating a workplace where team members can grow and succeed. Originally part of historic McCormick Ranch, the hotel opened in 1976 as the country's first conference resort and has since evolved through major renovations into a modern luxury destination—blending Scottsdale charm with contemporary style. Powered by Millennium Hotels & Resorts (MHR), a global hospitality leader with more than 145 properties in iconic cities around the world, The McCormick Scottsdale offers the best of both worlds: local character backed by global expertise. The McCormick Scottsdale is currently seeking a dynamic and engaging Hotel Operations Supervisor to join our team and help make our guest(s) stay fun and memorable. Your Visibility Millennium Hotels and Resorts is seeking an experienced and dynamic Hotel Operations Supervisor to join our dedicated team. In this multifaceted role, you will oversee daily hotel operations, ensuring that service standards are met with excellence and that guest satisfaction is consistently achieved. As a pivotal member of the management team, you will coordinate between departments to foster smooth operations and deliver an exceptional guest experience. The Hotel Operations Supervisor will assist in managing front office functions, housekeeping, maintenance, food and beverage and guest services while resolving any operational challenges. Your leadership and problem-solving skills will help maintain the high standards for which Millennium Hotels and Resorts is known globally.
Responsibilities
- Supervise daily hotel operations across multiple departments including front desk, housekeeping, and maintenance
- Ensure compliance with hotel policies, procedures, and quality standards
- Assist in training, coaching, and evaluating staff members to enhance performance
- Respond promptly and effectively to guest complaints and requests
- Coordinate communication across departments to optimize efficiency and service delivery
- Monitor inventory and supplies to support operational needs
- Prepare daily operational reports and communicate outcomes to management
- Support emergency procedures and uphold safety standards within the hotel
- Assist with scheduling and staffing to align with hotel occupancy and demand
Requirements
- High school diploma or equivalent; degree in hospitality management or related field preferred
- Previous experience in hotel operations or supervisory roles, ideally within a hotel or resort environment
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Ability to handle multiple tasks efficiently under pressure
- Proficiency with hotel management software and computer applications
- Problem-solving mindset with attention to detail
- Customer-focused attitude with commitment to delivering excellent service
Benefits
- 1 free employee meal per shift
- 50% discount on gift shop items/ restaurant meals
- Hotel employee discount on rooms
- Health and Medical Plans
Pay
Starting wage: $22.00‑$23.00 per hour.
Schedule
Flexibility to work various shifts including weekends and holidays.