Hotel Operations Assistant
About the role
The Hotel Operations Assistant plays a key role in supporting the Hotel Operations Team by ensuring the accuracy and consistency of hotel-related data across internal systems and workflows. In this role, you'll be responsible for timely data entry, generating reports and contracts, and analyzing rate and performance metrics to support partner negotiations. You'll collaborate closely with contract owners and other key departments to support hotel-related processes and ensure data accuracy. Success in this role requires strong attention to detail, excellent organizational and communication skills, and a problem-solving mindset. You'll thrive here if you're systems-savvy, a natural collaborator, and passionate about supporting a dynamic team in the active travel space.
What you'll do
- Review and edit contract documents for accuracy and quality
- Conduct data validation audits to ensure data accuracy in our internal systems
- Take on additional projects to support our contracting workflow with over 850+ hotel partners
- Establish a collaborative working relationship with contract owners to ensure all contract information is accurately represented in our systems
What you'll need to be successful
- Comfortable navigating and mastering new systems
- Proficiency in MS Office Suite, particularly within Excel
- Strong written and verbal communication skills
- Strong time management and prioritization skills
- Ability to work well independently and as part of a team
- Strong problem-solving skills with a proactive, solutions-focused approach
- Enthusiastic about working for Backroads and have a passion for active travel and the outdoors
Work environment
On-Site, Berkeley, CA — 4 days in-office, 1 day work from home (Wednesdays)
About the Department
The Hotel Operations team is part of our greater Trip Development Department, comprised of contract administrators and data specialists located in Berkeley, CA and Utrecht, Netherlands. The team is responsible for reaching agreements with our 850+ luxury hotel and ship partners, which include some of the world's most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.
About Backroads
Founded in 1979, Backroads is the world's leading guest-focused travel company, offering luxury Biking, Hiking & Walking, and Multi-Adventure Trips for active people of all ages and experience levels. But we're more than a travel company — we're pioneers in crafting extraordinary experiences that bring people closer to the world and each other. We blend innovation, precision, and an unrelenting drive for excellence, drawing strength from our roots as a long-standing, family-run, global company. We are dynamic, resilient and invest deeply in our people and our guests. We set the benchmark in active travel and raise it every year.
Why Backroads
Backroads is built on sustainable growth, a transparent culture and a high-caliber team. We empower employees to deliver exceptional experiences and share our story with pride. You'll work alongside dedicated, competent and active colleagues in an environment that values collaboration, balance and continual improvement. We move fast, act with integrity and strive for high-quality results.
Pay
$23.08 - $28.85 per hour. New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure continued opportunity for salary progression during your employment at Backroads. This pay range is intended for in-person work in our Berkeley, CA headquarters.