Hotel Night Manager 3PM -11 PM Hilton Garden Inn , Brookline, MA

Claremont Companies is a privately owned real estate investment, development, and asset management firm headquartered in Bridgewater, Massachusetts. The company owns over 60 assets, including hotels, apartments, retail centers, and office buildings.

About the role

The Night Manager oversees all front-office operations during the 3:00 PM – 11:00 PM shift, provides leadership to the Front Office team, and acts as the manager on duty for the hotel.

Responsibilities

• Manage and monitor Front Office staff on the evening shift, ensuring adherence to the Seven Principles of Service, hotel policies, and employee handbook; provide coaching, training, and corrective action as needed.
• Act as manager on duty: resolve guest complaints, handle disturbances, fulfill special requests, and address any operational issues.
• Communicate daily activities, group/VIP arrivals, special requests, and repeat-guest information to all Front Office staff.
• Inspect guest accommodations to confirm that special requests are fulfilled; greet arriving guests and escort them when appropriate.
• Collaborate with the Housekeeping Department to improve guest services and foster cross-departmental communication.
• Enforce all emergency and safety procedures; remain current on new protocols and training; ensure staff are fully trained in emergency response (this position is part of the hotel’s emergency response team).
• Perform all operational duties of the Front Office during the evening shift.
• Carry out additional duties as assigned.

Requirements

• Supervisory experience in a hotel setting preferred.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency in common Windows-based programs, including Microsoft Word and Excel.
• Ability to operate basic office equipment (copier, fax, printer, etc.).
• Flexibility in work hours and days.
• Strong organization and time-management skills.
• Hilton Brand experience a plus but not required.
• Excellent communication and interpersonal skills; ability to interact effectively with diverse personalities.
• Experience with hospitality industry software desired.
• Ability to handle multiple simultaneous demands with discretion, finesse, and sound judgment.

Benefits

• Competitive wages
• Medical and dental insurance
• Flexible Spending Account
• Long-term disability coverage
• 401(k) retirement plan with employer match
• Vacation and holiday pay
• Sick pay
• Employee Assistance Program
• Tuition reimbursement

Schedule

3:00 PM – 11:00 PM