Hotel Night Auditor / Guest Services Representative

Job Description

Responsible for the needs and safety of all guests, during the check-in and check-out process as well as in-house. Also, end of day balancing is required.

Job Duties

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Provide superior guest service.
• Entering/changing reservation information on PMS.
• Processing payments from guests.
• Provide guests with information concerning hotel policies and amenities/services.
• Review and reconcile daily accounting and entering into Inn-Flow database.

Requirements

• Must possess Excellent customer service and communication skills.
• Be self-motivated and able to work independently.
• Clean background check, and reliable transportation a must.
• Able to work in a standing position for long periods of time.
• Able to handle comments and suggestions.

Benefits

• Paid vacation.
• Paid sick leave.
• Paid holidays.
• BCBS health, dental, and vision.
• Short- and long-term disability.
• Life insurance.
• 401K.
• Bonus incentives.
• Hotel discounts.

Pay

Competitive hourly wage to commensurate with experience.

Schedule

3rd shift 11:00 PM - 7:00 AM

Contact

www.cmchotels.com