Hotel Night Auditor

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Pay

Starting at $18.50/hour; experienced candidates may qualify for a higher wage.

Schedule

Overnight shifts from 11 pm to 7 am, Monday to Friday, Weekends, and Holidays. Flexible availability required.

Requirements

• Minimum of 1 year of customer service and/or hotel night audit experience
• Ability to work overnight from 11:00 p.m. until 7:00 a.m.

Responsibilities

• Perform daily audit, balance, post, and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly, and professional manner
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security, and emergency procedures

Skills

• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization, and follow-up abilities
• Ability to be patient and creatively problem solve

Benefits

• Career Development:
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
• Team Member Perks:
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
• Health & Wellness Benefits:
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
• Financial Support:
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

About the role

The Hotel Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We take great pride in the inclusive environment we’ve created, attributing to our award-winning status, where team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Chandler Fashion Center.

The Courtyard Chandler Fashion Center is proudly managed by NCG Hospitality, an award-winning, family-owned third-generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.