Hotel Night Auditor
HOTEL NIGHT AUDITOR EXPERIENCE AND/OR CUSTOMER SERVICE
Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records.
Greet and interact with guests in a warm, friendly and professional manner.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
Make reservations, check-in and check-out guests, process payments.
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
Ensure guest and property safety by knowing all safety, security and emergency procedures.
COMPENSATION
Starting at $19.00-$23.00/hour, experienced candidates may qualify for a higher wage.
OPENING HOURS
Open to Overnight shifts from 11 pm to 7 am.
REQUIREMENTS
All shifts are overnight shifts.
Ability to work overnight from 11:00 p.m. until 7:00 a.m.
Understanding of general accounting practices and ability to compile facts and figures.
Strong oral and written communication and interpersonal skills.
Motivated to maintain excellent customer service reputation.
Strong attention to detail, organization and follow-up abilities.
Able to be patient and creatively problem solve.
QUALIFICATIONS
High school diploma or equivalent.
Experience in customer service or accounting preferred.
SKILLS
General accounting practices.
Customer service skills.
Communication skills.
Attention to detail.
Problem-solving skills.
BENEFITS
Career Development: Personalized career pathing and skill development, leadership and mentorship programs, educational and certification reimbursement.
Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, Catch of the Day – earn bonuses for going above and beyond to support team and guests, Everyone Sells – earn cash for bringing in business to our properties, Paid Volunteer hours – Earn money for community service.
Health & Wellness Benefits: Medical, dental, and vision plans, paid sick time and Paid Time Off, virtual telehealth access and employee assistance resources, monthly health and fitness reimbursement programs.
Financial Support: Same-day pay options, referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.
COMPANY INFORMATION
The Moxy Omaha Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
NCG Hospitality is proud to be an Equal Opportunity Employer.