Hotel Night Auditor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
• Works independently and with minimal supervision.
• Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise.
• Acts in a courteous and professional manner when addressing guest complaints.
• Affixes to all aspects of guest services and presents a positive impression of the establishment.
• Confirms guest satisfaction, closes billing and issues receipts, and stores luggage by lifting up to 25 lbs.
• Leaves guests with a lasting positive impression of the establishment as they depart.
• Supplies information to guests regarding on-site facilities.
• Aware of bulletins of upcoming events and groups.
• May require to work overtime.
• Assists in the training of new Night Auditor job duties and procedures.
• Performs other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
• Verifies and confirms guest registrants for security reasons.
• Communicates information between shifts to ensure job thoroughness to meet department objectives.

Education And/Or Experience

• Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent.
• Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.

Certificates, Licenses, Registrations

• Must have a valid and current State of Colorado Gaming License.
• Must be at least eighteen (18) years of age.

Compensation And Benefits

• $21.00+ per hour based on experience
• Full House Resorts provides a robust benefit package for all employees and eligible family members, including:
• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage.
• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retail Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Employee Savings: Discounts on hotel and casino services.