Client Audit Manager

Purpose

The Manager, Client Audit’s primary role is to lead and coordinate client-initiated audits, delivering responses on time and within scope. This role serves as the central point of contact for external audit activity, ensuring timely, accurate, and consistent responses that reflect RxBenefits’ compliance across applicable regulatory and contractual obligations. The role requires strong project management discipline, regulatory understanding, and the ability to translate complex data into clear, client-facing responses that build trust and withstand scrutiny.

Essential Job Responsibilities

• Serve as the primary owner of client audit requests and RxBenefits’ liaison with client auditors.
• Intake, triage, and track audit requests to ensure timely and complete responses.
• Develop and maintain standardized workflows for audit response lifecycle management.
• Cook up cross-functional inputs and ensure alignment across departments.
• Draft, review, and finalize responses to client audits.
• Translate technical language into clear, client-facing language.
• Identify gaps in documentation or processes and partner with internal teams to remediate.
• Support client-facing communications related to audit findings or follow-ups.
• Analyze audit trends and recurring requests to identify opportunities for process improvement and standardization.
• Create and maintain an audit response library.
• Escalate potential legal or compliance risks identified during audit processes.

Required Skills / Experience

• Bachelor’s degree in Business, Healthcare Administration, Legal Studies, or a related field.
• 8+ years of relevant experience.
• Strong written and verbal communication skills with the ability to explain complex topics clearly.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency in Microsoft Office and comfort learning new technology platforms.
• Able to work independently and collaboratively within a cross-functional team.

Preferred Skills/Experience

• Familiarity with HIPAA and healthcare regulations.
• Experience in pharmacy benefit management (PBM), health plan, or other healthcare-related environment.
• Exposure to data governance, privacy, or compliance software tools.

Compensation

Based on relevant market data and other factors, the anticipated hiring range for this role is $105,600 to $132,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications.

Benefits

• Remote first work environment.
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% available after 60 days.
• Community Service Day to give back and support what you love in your community.
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like.
• Tuition Reimbursement for accredited degree programs.
• Paid New Parent Leave that can be used for adoption or birth.
• Pet insurance to protect your furbabies.
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most.