Hotel Manager

Essential Responsibilities

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Administration.
• Ensure smooth and efficient hotel operations while maintaining Hilton brand standards.
• Conduct routine property inspections to ensure cleanliness, safety, maintenance, and service excellence.
• Monitor staffing levels and operational needs to ensure optimal guest service.

Guest Experience

• Foster a culture of exceptional guest service throughout the hotel.
• Respond promptly and professionally to guest concerns, complaints, and service recovery situations.
• Build guest loyalty by ensuring memorable and personalized experiences.

Leadership & Team Development

• Lead, motivate, and develop department leaders and team members.
• Establish performance goals and accountability standards.
• Conduct coaching, performance evaluations, and employee development initiatives.
• Promote a positive, inclusive, and collaborative workplace culture.

Financial Management

• Develop and manage departmental and property budgets.
• Monitor financial performance, revenue trends, labor costs, and operational expenses.
• Analyze reports and key performance indicators to identify opportunities for improvement.
• Support revenue management strategies to maximize occupancy and profitability.

Sales & Business Development

• Collaborate with Sales and Marketing teams to increase occupancy and market share.
• Develop and implement strategies to drive revenue growth and enhance the hotel's competitive position.
• Build and maintain strong relationships with vendors, suppliers, community partners, and business organizations.

Compliance & Safety

• Ensure compliance with all federal, state, and local regulations.
• Maintain adherence to Hilton brand standards, company policies, and safety requirements.
• Oversee risk management initiatives and emergency preparedness procedures.

Qualifications

• Minimum of 3-5 years of hotel management experience, preferably in a full-service hotel environment.
• Previous experience as a Hotel Manager, Assistant General Manager, Operations Manager, or similar hospitality leadership role.
• Strong knowledge of hotel operations, revenue management, budgeting, and financial reporting.
• Proven leadership, team-building, and employee development skills.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Strong organizational and problem-solving skills with the ability to make sound decisions under pressure.
• Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
• Experience with Hilton systems and brand standards preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Bilingual skills are a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) Marched Savings Plan
• Paid time off and holidays
• Hilton travel benefits and employee discounts
• Professional development and advancement opportunities
• Supportive and team-oriented work environment

Why Join Us?

• We are committed to delivering exceptional hospitality while creating a positive and rewarding workplace for our team members.
• If you are a motivated hospitality leader who thrives in a fast-paced environment and is passionate about guest satisfaction and operational excellence, we encourage you to apply.