Hotel Manager

About the role

The John Rutledge House Inn is an enchanting blend of opulence and intimacy, representing the city of Charleston with its world-class reputation for hospitality, service, and luxury.

Responsibilities

• Front Desk/Concierge Supervision:
  • Review all daily arrivals and ensure special requests are adhered to.
  • Aid with arrivals and departures as needed and review third party reservations.
  • Respond to inter-office email system and external communications.
  • Ensure all Service Standards are met by employees.
  • Provide technical support for the property management system.
  • Responsible for gift shop and office supply inventory.
• Bell Staff Supervision:
  • Review daily checklist with bell staff.
  • Ensure all Service Standards are met by employees.
  • Ensure gathering area is prepared for nightly social hour.
• Other duties:
  • Inspect the property and identify deficiencies.
  • Prepare bank deposits, review petty cash requests.
  • Register A/R and A/P daily including commission reports.
  • Review attendance records and prepare payroll reports.
  • Prepare monthly expenditure reports.

Qualifications

• Customer-oriented and friendly with a passion for providing exceptional customer service.
• Two years of management experience in the Hotel/Hospitality Industry - preferably in a luxury property.
• Able to work both independently and as a member of various teams while maintaining a high level of performance.
• Strong organizational, problem-solving, and analytical skills.
• Proven ability to supervise and motivate staff.
• Must be able to demonstrate proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
• Bachelor's Degree in Hospitality or related field preferred.
• Must have flexible, full time availability including weekends and holidays.