Hotel Housekeeper
About the role
As a hotel housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay which in turn creates a customer for life.
Responsibilities
- Avoid guest dissatisfaction by organizing, confirming, and processing guest check-ins/check-outs and adapting for any changes.
- Respond to and resolve guest requests, secure payments, and adjust billing as needed.
- Provide guests with room and hotel information, directions, amenities, and local interests.
- Run daily reports, review them to see what needs to be communicated to the next shift's staff, complete cashier and closing reports, count the bank at the end of each shift securely.
- Accept and record wake-up calls, deliver to the right department.
- Maintain confidentiality of all guests, proprietary information.
- Communicate any emergency, lost item, or theft to proper staff and/or authorities.
- Report maintenance problems, accidents, and safety hazards.
- Keep contingency lists in case of emergency and communicate necessary messages.
- Protect company assets.
- Comply with all quality assurance expectations.
Qualifications
- A professional demeanor.
- A warm and welcoming personality and must be able to engage easily and actively connect with others.
- Genuinely caring and compassionate, visibly demonstrating a desire to understand others.
- Create confidence and trust, while communicating the right message at the right time.
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Direct yet tactful and considerate of the audience.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Maintain awareness of undesirable people on premises.
- Clean professional appearance.
Benefits
- Incentives
- Employee Referral Program
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase
- 401(k) with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
Our Hotel Housekeeper makes a difference by:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
Minimum Requirements
- The hotel housekeeper role requires standing for long periods of time, or entire shifts.
- Read and visually verify information in a variety of formats (i.e., small print).
- Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Schedule
Flexible Shifts Available
Morning/Evening/Night
Weekends
Full-Time/Part-Time
Pay
Not specified
Schedule
Flexible Shifts Available
Morning/Evening/Night
Weekends
Full-Time/Part-Time
Benefits
- Incentives
- Employee Referral Program
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase
- 401(k) with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
Application Instructions
If you have any questions or need assistance applying for a job, please contact us at 317-356-4000 extension 203 or email hr@mhghotelsllc.com. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com with the subject line "Applicant Accommodation".
Equal Opportunity Employer
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.