Hotel Housekeeper

About the role

As a hotel housekeeper, your contributions help ensure guests an enjoyable and comfortable stay, creating a customer for life.

Responsibilities

• Avoid guest dissatisfaction by organizing, confirming, and processing guest check-ins/check-outs and adapting for any changes.
• Respond to and resolve guest requests, secure payments, and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports, review them, and communicate necessary messages to the next shift's staff.
• Complete cashier and closing reports, count the bank securely, accept and record wake-up calls, and deliver them to the right department.
• Maintain confidentiality of all guests, proprietary information, and communicate any emergencies, lost items, or theft to proper staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards, and keep contingency lists in case of emergency.
• Protect company assets and comply with all quality assurance expectations.

Requirements

• A professional demeanor and a warm, welcoming personality.
• Genuine care and compassion, visible in your desire to understand others.
• Confidence and trust-building skills, along with the ability to communicate effectively at all times.
• Comfortable conversing with individuals from various backgrounds and at all organizational levels.
• Direct yet tactful and considerate communication skills.
• Clear and professional language use, and appropriate telephone etiquette.
• Adequate physical abilities to stand for long periods, read and verify information, grasp, turn, and manipulate objects, and move, lift, carry, push, pull, and place objects weighing less than 25 pounds.

Qualifications

• A professional demeanor and a warm, welcoming personality.
• Genuine care and compassion, visible in your desire to understand others.
• Confidence and trust-building skills, along with the ability to communicate effectively at all times.
• Comfortable conversing with individuals from various backgrounds and at all organizational levels.
• Direct yet tactful and considerate communication skills.
• Clear and professional language use, and appropriate telephone etiquette.
• Adequate physical abilities to stand for long periods, read and verify information, grasp, turn, and manipulate objects, and move, lift, carry, push, pull, and place objects weighing less than 25 pounds.

Skills

• A professional demeanor and a warm, welcoming personality.
• Genuine care and compassion, visible in your desire to understand others.
• Confidence and trust-building skills, along with the ability to communicate effectively at all times.
• Comfortable conversing with individuals from various backgrounds and at all organizational levels.
• Direct yet tactful and considerate communication skills.
• Clear and professional language use, and appropriate telephone etiquette.
• Adequate physical abilities to stand for long periods, read and verify information, grasp, turn, and manipulate objects, and move, lift, carry, push, pull, and place objects weighing less than 25 pounds.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Pay

Details about pay are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.