Hotel Housekeeper

About the role

As a hotel housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay, creating a customer for life.

Responsibilities

• Avoid guest dissatisfaction by organizing, confirming, and processing guest check-ins/check-outs and adapting for any changes.
• Respond to and resolve guest requests, secure payments, and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports, review them, and communicate necessary information to the next shift's staff.
• Complete cashier and closing reports, count the bank securely, accept and record wake-up calls, and deliver them to the right department.
• Maintain confidentiality of all guests, proprietary information, and communicate any emergencies, lost items, or theft to proper staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards, and keep contingency lists in case of emergency.
• Communicate necessary messages and protect company assets.
• Comply with all quality assurance expectations.

Requirements

• A professional demeanor and a warm, people-oriented demeanor.
• A team-first attitude and a gift for paying attention to the smallest details.
• A clean professional appearance.
• The ability to stand for long periods of time or entire shifts.
• The ability to read and visually verify information in a variety of formats.
• The ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• The ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Qualifications

• A professional demeanor and a warm and welcoming personality.
• The ability to engage easily and actively connect with others, be genuinely caring and compassionate, and visibly demonstrate a desire to understand others.
• The ability to create confidence and trust, while communicating the right message at the right time.
• The ability to converse with individuals from a variety of backgrounds and at all organizational levels, being direct yet tactful and considerate of the audience.
• The ability to speak with others using clear and professional language and answer telephones using appropriate etiquette.
• The ability to maintain awareness of undesirable people on premises.

Skills

• A professional demeanor and a warm and welcoming personality.
• The ability to engage easily and actively connect with others, be genuinely caring and compassionate, and visibly demonstrate a desire to understand others.
• The ability to create confidence and trust, while communicating the right message at the right time.
• The ability to converse with individuals from a variety of backgrounds and at all organizational levels, being direct yet tactful and considerate of the audience.
• The ability to speak with others using clear and professional language and answer telephones using appropriate etiquette.
• The ability to maintain awareness of undesirable people on premises.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Pay

Details about pay are not specified in the job posting.