Hotel Guest Services Assistant - Part Time
The Walt Disney Company · Anaheim, CA · Yesterday
Management$29.75/hrPart-time
Responsibilities
- Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland® Resort and Hotels as needed
- Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction
- Aid Guests during check-in and check-out
- Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
- Able to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
Requirements
- Must feel comfortable handling large amounts of money and possess a high level of integrity
- Must stay calm in highly stressful situations and stay knowledgeable of emergency procedures
Qualifications
- Ability to remain positive regardless of current task
- Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications
- Ability to multi-task in a fast-paced and sometimes stressful working environment
- Strong communication skills
- Motivated to complete repetitious tasks while maintaining quality
- Passion for serving others and proven problem-solving skills
Skills
- Basic computer skills
- Customer service skills
- Multi-tasking ability
Benefits
- Not specified
Pay
The pay rate for this role in California is $29.75 per hour.
Schedule
Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred.