Hotel Guest Services Assistant - Part Time
Disneyland Resort · Anaheim, CA · Yesterday
Manufacturing$29.75/hrPart-time
Responsibilities
- Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland® Resort and Hotels as needed.
- Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction.
- Aid Guests during check-in and check-out.
- Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality.
- Able to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers.
- Must feel comfortable handling large amounts of money and possess a high level of integrity.
- Stay calm in highly stressful situations and stay knowledgeable of emergency procedures.
- Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc).
Qualifications
- Ability to remain positive regardless of current task.
- Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications.
- Ability to multi-task in a fast-paced and sometimes stressful working environment.
- Strong communication skills.
- Motivated to complete repetitious tasks while maintaining quality.
- Passion for serving others and proven problem-solving skills.
- Receptive to special requests.
Preferred Qualifications
- Previous work experience in a Hotel/Front Desk environment.
- Proficiency in OPERA hotel property management system.
- Previous Leadership experience.
- Bilingual preferred.
Additional Information
- SCHEDULE AVAILABILITY: Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift.
- KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles
- The pay rate for this role in California is $29.75 per hour.
Benefits
To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.