Hotel Front desk various shifts/days and Night Audit

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputs all pertinent information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.
• Organizing previous shifts paperwork, closing and balancing all room accounts and vouchers, investigating and analyzing out of balance situations, running trial balance reports and night audit.
• Preparing guest folios for express check out.

About the Role

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has emphasized true hospitality since its founding in 1996. It has partnered with renowned hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• A high school diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid drivers license, and an acceptable driving history subject to company approval.

Schedule

Varies with Day shifts 7AM-3PM, Evening shifts 3PM - 11PM, and Overnights, 11 PM- 7 AM.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program