Hotel Front Desk Supervisor / Guest Service Supervisor
About the role
We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team.
Responsibilities
- Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
- Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Address guest concerns and resolve any issues promptly and professionally.
- Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.
Requirements
- Strong leadership and organizational skills, with experience in guest services or hospitality management.
- Excellent communication and problem-solving skills.
- A passion for providing outstanding customer service and creating memorable guest experiences.
- Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!
Qualifications
We offer a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests.
Skills
Passion for hospitality and leadership skills.
Benefits
Paid vacation, sick, bereavement, & jury duty holidays
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional benefits for full-time teammates include:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution.
Pay
$21.00-$22.00/hour or more based on experience.
Schedule
Full-Time