Hotel Front Desk Receptionist - evening shift

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated from high school, received a GED, or equivalent

About Encore Hospitality

Founded in 1999, Encore Hospitality, LLC is a fully-integrated, hospitality acquisition, development, and asset management company focusing on the upper mid-priced, nationally branded, select-service and full-service hotel sectors and is a wholly-owned subsidiary of Dallas-based Encore Enterprises, Inc.

Pay

$15 - $15/hour