Hotel Front Desk / Guest Service Rep

About the role

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

Responsibilities

• Serve as the first point of contact for guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Requirements

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Benefits

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources
• Affordable health, dental, & vision plans for you and your family (full-time only)
• Low-cost accident, critical illness, & hospital coverage (full-time only)
• Flexible spending plan options (full-time only)
• 401(k) retirement plans with company contribution (full-time only)

Pay

Starting salary range: $15.00–$16.00/hour or more based on experience. New hires can earn wage increases at 30, 60, and 90 days.

Schedule

Part-time, 3:00 pm–11:00 pm.