Hotel Front Desk / Guest Service Agent
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting.
Content:
- Intro: "S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents. Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required."
That's about schedule and maybe about role.
- "Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems. Flexible schedule to meet business needs. Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. Ability to maintain a composed, gracious and professional attitude. Ability to work with little supervisor."
- "Responsibilities: Represents the first point of contact with guests and handles all stages of a guest’s stay. Accommodate and anticipate guests needs, respond promptly and professionally. Acts as the information liaison for the property and guests using all communication avenues. Serve as point of contact to up to date information regarding the hotel, area attractions, and events. Process and collect payments, accurately adhering to all cashier procedures. Maintain a clean and neat front desk area. Physical Requirements may include but are not limited to: Ability to lift up to 20 lbs. Ability to sit and/or stand for long periods of time. Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance. Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby. Must be able to successfully pass a background check as it relates to the job responsibilities for this position."
- Benefits: "Benefits such as: For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off - Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our website for the most up to date information on locations. Travel discounts available through brands and locations that are a part of our current portfolio. Visit our website for the most up to date information on locations. For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending. Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched. Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business."
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. There's no explicit application instructions but there are repeated "Visit our website for the most up to date information on locations." appears twice; we can deduplicate.
We need to decide sections:
- About the role: Could include intro description: "S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents. Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve." That's about role.
- Responsibilities: we have a list.
- Requirements / Qualifications: we have "Key Requirements/ Qualifications:" list.
- Skills: maybe not explicit separate; but we could combine requirements and qualifications. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections with real specific content. We have content for About the role, Responsibilities, Requirements/Qualifications (maybe combine), Benefits, Schedule (the posting mentions schedule between 6am and 11pm, weekends/holidays required). Pay: not mentioned. So we omit Pay.
- Skills: Not explicitly listed separate; but we could infer from requirements: ability to use PMS, task-driven, etc. However we should not invent content. If there is no explicit "Skills" heading, we should not create a Skills section unless the posting actually states them. The posting does not have a separate "Skills" section; it's mixed into requirements. So we should not create a Skills section.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. However Requirements and Qualifications could be separate if content distinguishes. The posting says "Key Requirements/ Qualifications:" then list. Could split into two headings but content is same list; better to combine into one section maybe "Requirements and Qualifications". But the instruction says we can use those headings if there is real specific content. Since they are combined, we could either make one heading "Requirements" and put the list, and not create Qualifications (or vice versa). But we risk losing some nuance. However the instruction: "Prefer a few substantive sections over many thin ones." So combine into one section, maybe "Requirements". Or "Requirements and Qualifications". But the allowed headings list includes both; we can choose to use "Requirements" and put the combined list. That's acceptable.
Schedule: we have schedule info.
Benefits: we have benefits list.
Now we need to format: Use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. Remove duplicated lines.
Let's extract prose for About the role: The first two sentences: "S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents. Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve." Also maybe include the schedule sentence? Actually schedule sentence is separate: "This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required." That belongs to Schedule section.
Thus About the role paragraph: combine those two sentences.
Now Responsibilities: list items:
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
- Physical Requirements may include but are not limited to:
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
- Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.
- Must be able to successfully pass a background check as it relates to the job responsibilities for this position.
Note: The "Physical Requirements may include but are not limited to:" is a heading inside responsibilities; we could keep as a
or as a but we must follow rules: only for section headings, - for lists,
for prose. So we can treat "Physical Requirements may include but are not limited to:" as a
then a nested list? But we cannot nest
inside . Better to keep as a
preceding the list. That's acceptable.
Now Requirements/Qualifications list:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotel's Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
- Ability to work with little supervisor.
Now Benefits list: Need to deduplicate repeated lines.
Benefits content:
"For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off - Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Travel discounts available through brands and locations that are a part of our current portfolio."
"For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending."
Then there is additional company description: "Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched. Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business."
That's more about company; could be considered part of About the role or maybe a separate section like "About the company". But not in allowed headings. We could incorporate into About the role paragraph as extra prose. However the instruction: "Prefer a few substantive sections over many thin ones." We could add this to About the role as additional prose. It's substantive.
Thus About the role paragraph could be longer: include the company description.
But we must not repeat duplicated lines: "Visit our website for the most up to date information on locations." appears twice; we can include once.
Now Schedule: "This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required."
Now we need to output HTML fragment only.
Structure:
About the role
...
Responsibilities
- ...
...
But we have a nested list for physical requirements; we can keep as a then a
.
Thus:
Responsibilities
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Physical Requirements may include but are not limited to:
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
- for any list of duties/requirements/benefits, and
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. Remove duplicated lines. Let's extract prose for About the role: The first two sentences: "S&L Hospitality, along with this location, is currently accepting resumes for Hotel Front Desk / Guest Service agents. Ideal candidates for this role with have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve." Also maybe include the schedule sentence? Actually schedule sentence is separate: "This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required." That belongs to Schedule section. Thus About the role paragraph: combine those two sentences. Now Responsibilities: list items: - Represents the first point of contact with guests and handles all stages of a guest’s stay. - Accommodate and anticipate guests needs, respond promptly and professionally. - Acts as the information liaison for the property and guests using all communication avenues. - Serve as point of contact to up to date information regarding the hotel, area attractions, and events. - Process and collect payments, accurately adhering to all cashier procedures. - Maintain a clean and neat front desk area. - Physical Requirements may include but are not limited to: - Ability to lift up to 20 lbs. - Ability to sit and/or stand for long periods of time. - Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance. - Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby. - Must be able to successfully pass a background check as it relates to the job responsibilities for this position. Note: The "Physical Requirements may include but are not limited to:" is a heading inside responsibilities; we could keep as a
or as a but we must follow rules: only
for section headings,
- for lists,
for prose. So we can treat "Physical Requirements may include but are not limited to:" as a
then a nested list? But we cannot nest
- inside
- ... ...
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
. Better to keep as a
preceding the list. That's acceptable. Now Requirements/Qualifications list: - Successful history as a front desk agent or related customer service experience. - Understanding of how to use hotel's Property Management Software (PMS) systems. - Flexible schedule to meet business needs. - Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. - Ability to maintain a composed, gracious and professional attitude. - Ability to work with little supervisor. Now Benefits list: Need to deduplicate repeated lines. Benefits content: "For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off - Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Travel discounts available through brands and locations that are a part of our current portfolio." "For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending." Then there is additional company description: "Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched. Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business." That's more about company; could be considered part of About the role or maybe a separate section like "About the company". But not in allowed headings. We could incorporate into About the role paragraph as extra prose. However the instruction: "Prefer a few substantive sections over many thin ones." We could add this to About the role as additional prose. It's substantive. Thus About the role paragraph could be longer: include the company description. But we must not repeat duplicated lines: "Visit our website for the most up to date information on locations." appears twice; we can include once. Now Schedule: "This position has the potential to be scheduled between the hours of 6am and 11pm, availability for weekends and holidays is required." Now we need to output HTML fragment only. Structure:
About the role
...
Responsibilities
then a
- .
Thus:
Responsibilities
Physical Requirements may include but are not limited to:
- for lists,