Hotel Front Desk Customer Service Associate

Responsibilities

• Greet and welcome guests with professionalism and warmth
• Check guests in and out using proper procedures
• Answer incoming phone calls and assist with guest inquiries
• Make and manage reservations
• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction
• Collaborate with other departments to ensure smooth operations

Requirements

• Previous hotel front desk experience required
• Experience with Opera PMS is strongly preferred
• Excellent customer service and communication skills
• Able to multitask and remain calm under pressure
• Must have open availability, including days, evenings, weekends, and holidays