Hotel Front Desk Clerk PT

Responsibilities

• Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest issues.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
• Perform other job-related duties as requested.

Qualifications

• High School Diploma or Equivalent.
• Six (6) months of previous cash-handling experience.
• One (1) year face to face guest service experience.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and verbal forms.
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodations room capacities and amenities.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.