Hotel Front Desk Clerk - Night Auditor

About the role

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Manage accounts, including processing payments and issuing receipts
• Answer inquiries and resolve issues related to room reservations, amenities, and services
• Field complaints and provide solutions to improve guest satisfaction
• Ensure cleanliness and maintenance of the front desk area

Requirements

• Experience with Marriott and Light Speed PMS systems
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights and weekends
• Positive attitude and ability to handle challenging situations professionally

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred

Skills

• Proficient in Microsoft Office Suite
• Strong organizational and multitasking abilities
• Knowledge of hotel operations and policies

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee discount
• Paid time off
• Flexible schedule

Pay

$17 - $17/hour

Schedule

Flexible schedule, including nights and weekends