Hotel Front Desk Associate, part-time

Duties/Responsibilities

• Answer phones, including taking reservations and directing calls as needed.
• Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel.
• Check-in and register guests, including collecting contact info and confirming their dates of stay, and make sure they are assigned to an appropriate room and given keys.
• Check guests out making sure that payments are captured correctly.
• Confirm that all credits issued are correct and note the reason.
• Monitor Property Management System for errors and discrepancies and correct as needed.
• Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.
• Monitor all new bookings in the past 24 hours; read all comments and note any anomalies.
• Assign rooms, prepare keys and print registration cards as needed.
• Note any special requests for arriving guests and ensure oversight of execution.
• Review each guest record of the inhouse guests for any notes, discrepancies, etc.
• Accommodate guest requests as appropriate and whenever possible.
• Respond to guest concerns in a timely and professional manner.
• Assist guests with local information, restaurant recommendations, directions, and other concierge services.
• Communicate with housekeeping staff promptly on the status of guest rooms.
• Upsell guest rooms and promote hotel services.
• Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.
• Perform other duties as assigned.

Requirements

• Knowledge of local area attractions, restaurants, and shops.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills.
• Maintain a strong attention to details.
• Strong analytical and problem-solving skills.
• Able to prioritize tasks.
• Able to function well in a high-paced and at times stressful environment.

Qualifications

• High school diploma or equivalent.
• At least two years customer service experience preferred.

Physical Requirements

• Able to stand for prolonged periods of time at front desk station.
• Able to climb stairs and assist guests with luggage.
• Able to walk hallways and perimeter of property.
• Able to twist, bend and reach.
• Able to lift up to 25 pounds.

Benefits

• Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan.