Hotel Front Desk Agent, Inn on Woodlake

Specific Responsibilities

• Prompt, cheerful and proper greeting of guests.
• Register guests in and out of applicable software system(s).
• Provide guests with information on the venue and resort.
• Handle all monetary transactions at the front desk as appropriate according to cash handling guidelines.
• Accurately post or refund guest charges and fees.
• Provide courteous response to special requests.
• Enforce venue policies and procedures.
• Respond appropriately during emergencies and disturbances.
• Be knowledgeable of all H&RE Group programs, events and classes and respond to inquiries.
• Maintain lobby traffic.
• Adhere to established safety procedures and guidelines.
• Act as switchboard operator after regular scheduled hours.
• Perform miscellaneous administrative jobs as assigned.
• Complete special projects as assigned by leaders.
• Respond to reservation requests made by guests.
• Explain rate structure, available rooms, facilities, and services.
• Record and conduct guest room wake-up calls.

Requirements

• Minimum of a high school diploma or equivalent.
• 1-2 years’ experience as a receptionist or in customer service preferred.
• A friendly, outgoing personality, attention to detail and high degree of accuracy desired.
• Authorized to work in the US without requiring sponsorship now or in the future.

Skills

• Knowledge of all facilities and hours of operations.
• Ability to handle monetary transactions.
• Customer service skills.
• Knowledge of H&RE Group programs, events and classes.
• Ability to enforce venue policies and procedures.
• Ability to respond to emergencies and disturbances.
• Ability to maintain lobby traffic.
• Ability to adhere to safety procedures and guidelines.
• Ability to perform miscellaneous administrative jobs.
• Ability to complete special projects.
• Ability to respond to reservation requests.
• Ability to explain rate structure, available rooms, facilities, and services.
• Ability to record and conduct guest room wake-up calls.

Benefits

The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Pay

The hourly range for this position is $14.10 - $21.20.

Schedule

Shifts will vary between 6:00am and 10:00pm. Weekends are required.

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.