HOTEL FRONT DESK AGENT FT & PT

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts using hotel computer systems.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Review accounts and charges with guests during the check out process.
• Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmit and receive messages, using telephones or telephone switchboards.
• Contact housekeeping or maintenance staff when guests report problems.
• Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
• Place Service Assurance Call to all guests within 30 minutes of arrival
• Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
• Follow and complete items on Guest Services AM/PM checklist
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation.
• Greet and assist all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Issue luggage claim tag and store luggage in bell closet when necessary
• Ensure timely and efficient delivery of guest messages, mail, and faxes
• Respond to guest inquiries and direct guests around the hotel
• Explain proper use of keys system and insures the guests satisfaction with their room
• Accurately give directions, information, and recommendations
• Audit current registration cards to computerized information
• Correct errors and discrepancies on guest accounts and resolve guest complaints
• Ensure organization and cleanliness of all work areas
• Balance cash daily, prepare deposit for general cashier, and secure float at shift closing
• Comply with all reasonable requests made by management
• Adhere to all gaming laws and regulations

Qualifications

• High school diploma or equivalent
• Minimum of six months related experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to effectively communicate with correct English grammar skills including verbal and written communications
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders