Hotel Front Desk 1 to 2 days a week

Essential Job Duties

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturb and the paging of guests, all while maintaining guest and staff privacy and security
• Operates the franchise terminal and performs designated maintenance tasks
• Maintains procedures for credit control and handling of financial transactions
• Maintains guest safety & privacy by adhering to established procedures
• Issues safety deposit boxes for guest use, following security protocol
• Maintains key box, issuing keys to the appropriate staff members. Logs all transactions
• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
• Captures emergency procedures including evacuations, immediately notifying management of such occurrences
• Assists with the relocation of guests, when necessary
• Assists other departments during slow periods

Skills/Qualifications

• Education: High School diploma
• Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required)
• Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience
• Additional Skills: Ability to multi-task, Ability to communicate effectively, both written and oral, Bilingual (Spanish & English) preferred, depending on geographic market, Ability to work the shifts required for the position, Ability to learn and adhere to Brand & Baywood Hotels’ standards, Ability to take information from various sources and determine a responsible course of action, Ability to understand interdepartmental relationships, Ability to operate office equipment and industry specific software (PMS), Ability to remain calm during stressful situations

Physical Demands

• Walking and Standing: 100%
• Sitting: Rarely
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbs infrequently
• Driving: Rarely
• Traveling: None

Environmental Conditions

• Inside: Protection from weather conditions but not temperature changes
• Outside: Rarely