Hotel F&B Manager - Courtyard by Marriott Salisbury, NC

Principle Responsibilities & Position Purpose

Responsible for the day-to-day operation of the restaurant, to include and not limited to: personnel, budget performance, and financial controls, maintenance of equipment, preparation, service and set-up of menu items. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements)

• 2+ years of experience in a branded, quality hotel preferred
• 2 + years of experience with chain food and retail outlet preferred
• 2 + years of experience supervising at least 8 associates
• High School diploma or equivalent of same.
• Associate’s or Bachelor’s Degree preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours are sometimes required.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 60 pounds

Required Knowledge, Skills, and Abilities

• Knowledgeable in: Supervisory Skills which include interviewing, hiring, training, coaching, documenting, and motivating
• Dining room set up for varied accommodations
• Menu items, preparation and services
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills

• Train and develop associates through meetings, logs, etc
• Computer knowledge to thoroughly operate property management system: post charges, compute bills, collect payment and make change
• Coach and counsel associates for both positive and negative feedback
• Aid with guest issues, be professional and maintain a hospitable caring attitude
• Maintain guest privacy

Abilities

• Market and promote to increase exposure and sales
• Multitask, detail oriented, remain service centric
• Communicating with guests and co-workers
• Aid with guest issues with professionalism maintaining hospitable attitude
• Must be able to work alone
• Practice Safety Standards at all times. Comply to all standards

Essential Functions

• Achieves restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Achieves restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program
• Voluntary Benefits
• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance
• Property Specific Incentives
• Gift Cards
• Employee Lunches