Hotel Engineer
Triumph Hotels · New York, NY · 1 mo ago
On-siteEngineeringFull-time
About the role
The role involves managing customer relationships, providing technical support, and implementing new software solutions.
Responsibilities
- Manage customer relationships and resolve issues promptly
- Provide technical support to users via phone, email, and chat
- Implement and train users on new software solutions
- Conduct regular surveys to gather user feedback and improve services
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of experience in IT support or customer service
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent interpersonal and communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Knowledge of CRM systems and customer relationship management
Skills
- Customer service skills
- Technical troubleshooting
- Software implementation and training
- Communication and collaboration
Benefits
- Competitive salary package
- Flexible working hours
- Professional development opportunities
- Health insurance benefits
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM to 5 PM
Application Instructions
To apply, please fill out the form below and submit your resume.