Hotel Desk Clerk (Night Audit)

About the role

The Hotel Desk Clerk (Night Audit) ensures guests feel at home, providing efficient check-ins, resolving requests, and maintaining confidentiality.

Responsibilities

• Avoid guest fatigue by organizing, confirming, and processing guest check-ins/check-outs and adapting to changes.
• Secure payments, verify and adjust billing as needed, and provide guests with room and hotel information, directions, amenities, and local interests.
• Process night audit, run daily reports, and communicate necessary information to the next shift's staff.
• Complete cashier and closing reports, count the bank securely, accept and record wake-up calls, and maintain confidentiality.
• Maintain a clean and organized front desk, lobby, and market area during quiet hours.
• Communicate emergencies, lost items, theft, and maintenance issues to appropriate staff and authorities.
• Protect company assets and comply with quality assurance expectations.

Qualifications

• A professional demeanor, warm and welcoming personality, and ability to engage with individuals from various backgrounds.
• Genuine care and compassion, creating confidence and trust through clear communication.
• Standing for long periods, reading and visually verifying information, grasping and manipulating objects, moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends

Pay

• Not specified