Hotel Desk Clerk (Night Audit)

About the role

As a Hotel Desk Clerk (Night Audit), you will make guests feel at home regardless of their travel status. Your role involves organizing, confirming, and processing guest check-ins/check-outs, responding to and resolving guest requests, securing payments, providing guests with room and hotel information, directions, amenities, and local interests, and running night audits.

Responsibilities

• Avoid guest fatigue by efficiently handling check-ins and check-outs, adapting to any changes, and verifying guest identity.
• Secure payments, adjust billing as needed, and provide guests with room and hotel information, directions, amenities, and local interests.
• Process night audits, run daily reports, review them, and communicate necessary information to the next shift's staff.
• Complete cashier and closing reports, count the bank securely, accept and record wake-up calls, deliver them to the right department, maintain confidentiality, and communicate any emergencies, lost items, or theft to proper staff and/or authorities.
• Report maintenance problems, accidents, and safety hazards, keep contingency lists for emergencies, and communicate necessary messages.
• Protect company assets and ensure doors are locked during the night.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.

Requirements

• A professional demeanor, warm and welcoming personality, and ability to engage easily and actively connect with others.
• Genuinely caring and compassionate, demonstrating a desire to understand others.
• Create confidence and trust, communicate the right message at the right time, and be comfortable conversing with individuals from various backgrounds and organizational levels.
• Speak clearly and professionally, answer telephones with appropriate etiquette, and maintain awareness of undesirable persons on premises.
• Have a clean professional appearance.
• Be able to stand for long periods or entire shifts, read and visually verify information in various formats, grasp, turn, and manipulate objects, move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Qualifications

The role requires standing for long periods, reading and visually verifying information in various formats, grasping, turning, and manipulating objects, moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and maintaining a clean professional appearance.

Skills

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401(k) with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Pay

• Not specified

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time