Hotel Desk Clerk (Night Audit)

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home.

Responsibilities

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Requirements

• A professional demeanor
• A warm and welcoming personality and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable people on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Standing for long periods of time, or entire shifts
• Read and visually verify information in a variety of formats (i.e., small print)
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Benefits

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Pay

• Not specified

Schedule

• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time