Hotel Desk Clerk NF-01

This position is located at Destin Army Recreation Area in Florida, which is a part of Fort Benning Family & Morale, Welfare and Recreation (MWR).

About the role

This job is open to U.S. Citizens, Nationals, or those who owe allegiance to the U.S. Non-U.S. Nationals must have resided in the U.S. or U.S. territory for three or more continuous years immediately preceding the start of Federal affiliation.

Responsibilities

• Makes reservations for incoming guests based on room availability.
• Interviews incoming guests to determine room assignment.
• Assists clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Provides statement of non-availability when applicable.
• Posts registration information on the registration card.
• Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns.
• Assists or arranges transportation.
• Computes charges for guests checking out, receives payments and room keys; renders receipts.
• At end of shift, accounts for and secures cash.
• Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Males born after 31 December 1959 must be registered or exempt from Selective Service (www.sss.gov).
• Position, duty hours, location, and/or activity are subject to change based on mission requirements.
• Work hours may involve weekend, weekdays, holidays, and night duty.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para. 2, to include a Tier 1 background investigation.
• Employee may be required to stand for extended periods of time.

Qualifications

Resumes must be two pages (or less) and should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities as they pertain to this position.

• Ability to add, subtract, multiply, and divide at the level necessary to complete required reports and use a computer for word processing or data entry.
• Good verbal communication and customer service skills.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

• One-year hotel front desk experience is preferred.

This job does not have an education qualification requirement.

Benefits

• Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays.
• NAF flexible employees (U.S. citizens or spouses/children of U.S. citizens working for a NAFI in a foreign area) are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
• Access to on-base facilities, including fitness centers, libraries, and other amenities.
• Opportunities for professional development, including training, education, and certification programs.
• Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Additional Information

• This job is open to candidates worldwide, including Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates.
• Permanent Change of Station (PCS) costs are not authorized.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID or an Enhanced Driver's License (EDL). See https://www.tsa.gov/real-id for details.
• Your application may be considered for multiple opportunities for up to 90 days after the closing date.

Required documents: Resume (two pages or less). Other accepted documents may include cover letter, DD-214/Statement of Service, DA Form 3434, PCS Orders, separation notice (RIF), SF-50/Notification of Personnel Action.