Hotel Desk Clerk NF-01.

About the role

This position is located at Pililaau Army Recreation Center, Waianae, Hawaii (Island of Oahu).

Responsibilities

• Makes reservations for incoming guests based on room availability.
• Interviews incoming guests to determine room assignment.
• Aids clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Provides statement of nonavailability when applicable.
• Posts registration information on the registration card.
• Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns.
• Aids or arranges transportation.
• Computes charges for guests checking out, receives payments and room keys; renders receipts.
• At end of shift, accounts for and secures cash.
• Performs other duties as assigned.

Qualifications

• Must be a U.S. Citizen or Non-U.S. National who has resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
• Must possess the following minimum qualifications:
• Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
• Good verbal communication and strong customer service skills.
• One-year hotel front desk experience is preferred.

Skills

Knowledge of computers for administrative tasks, including email correspondence and data entry.

Benefits

No incentives or bonuses are offered.

Pay

The position is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Schedule

Work hours may include nights, weekends, and holidays.

Additional information

Area of Consideration: LOCAL (Island of Oahu).

Manual Application Option: If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.

Note: Applicants who meet both minimum qualifications and highly qualifying/best qualified criteria will be referred to the selecting official for consideration first.

Education: This job does not have an education qualification requirement.

Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application: After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Army PAY SETTING Rules/Requirements apply to this vacancy announcement.

Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.

Termination of Spouse Employment Preference: Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success: Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.