Hotel Desk Clerk NF-01.

Duties

• Makes reservations for incoming guests based on room availability.
• Interviews incoming guests to determine room assignment.
• Assists clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Provides statement of nonavailability when applicable.
• Posts registration information on the registration card.
• Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns.
• Assists or arranges transportation.
• Computes charges for guests checking out, receives payments and room keys; renders receipts.
• At end of shift, accounts for and secures cash.
• Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a Tier 1 background investigation.
• Employee may be required to stand for extended periods of time.
• Work hours may include nights, weekends, and holidays.

Qualifications

Resume: Your resume must NOT exceed two pages. Resume should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. You will not be considered for this vacancy if your resume is illegible/unreadable.

Minimum Qualification Criteria:

• Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
• Good verbal communication and strong customer service skills.
• One-year hotel front desk experience is preferred. Resume MUST clearly reflect the knowledge and experience listed under minimum qualification criteria above.

Highly Qualification Criteria:

• A minimum of six months of customer service experience in hospitality, retail, or a related industry.
• Proven experience in handling cash and credit card transactions, as well as operating point-of-sale and reservation systems.
• Proficiency in using computers for administrative tasks, including email correspondence and data entry.

NOTE: Applicants who meet both minimum qualification criteria and highly qualification criteria will be referred to the selecting official for first consideration.

Additional Information

Area of Consideration: LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.

Manual Application Option: If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form. Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3pm HST on 09/09/2026 to ensure timely processing. Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs: Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials: This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT.

Your Application: After you apply, your application remains valid for 90 days and may be referred to hiring officials if new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Army NAF Pay setting rules/requirements apply to this vacancy announcement. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Termination of Spouse Employment Preference: Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.