Hotel Conc Bellman (SWING SHIFT)

About the role

Greeting guests arriving at and departing from the resort, providing prompt and friendly service with luggage from car to hotel check-in. Escort guests to the room, providing information that will make their stay comfortable, safe, and enjoyable.

Responsibilities

• Provides prompt, friendly service to ensure guest satisfaction and return visits.
• Promptly greets customers entering the resort, opening exterior resort doors and/or assisting with luggage removal from the car and carrying them to the front desk for check-in.
• Escorts guests to accommodations, visually inspects rooms and points out room features.
• Responds to guest inquiries, providing directions, information, and assistance as appropriate.
• Delivers mail, packages, and other items to the guest room.
• Responds to guests' request for assistance with luggage upon departure, moving luggage from room to vehicle or storage area.
• Handles delivery of group luggage upon request.
• Maintains luggage carts, ensuring carts are clean, in good working condition, and easy access.
• Maintains the luggage storage area organized, ensuring ease with storage and retrieval.
• Cleans and maintains lobby area from debris, fingerprints, clutter on tables, etc.
• Depending on staffing needs, may assist with utility, housekeeping, or valet staff duties as needed.
• Comply with company regulations, codes, policies, and procedures.
• Promote a safe workplace, appropriately using equipment and materials.
• If encountering a safety hazard, promptly mark off the area to prevent injury and notify the supervisor of concern.
• Report any unusual situations or circumstances to the supervisor.
• Other related duties as assigned.

Qualifications

• Six months of guest service experience.
• Excellent interpersonal skills.
• High School Diploma or GED or 10 years of experience.
• Professional appearance and manner.
• Need to bend, lift, and maneuver bulky items up to 50 lbs., push a cart containing up to 200 lbs., good auditory acuity to respond to verbal dialogue.
• Must be at least 18 years of age.

Preferred Qualifications

• Preferred must Possess a valid driver’s license with no history of motor vehicle-related citation or arrest conviction(s) within the last five (5) years in any state per WRC insurance requirements.