Hotel Champlain Burlington Curio Collection - Front Desk Agent

About the role

As the Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction creates a warm, welcoming, and memorable experience.
• Communicate clearly and confidently with guests and team members to keep operations running smoothly.
• Solve problems quickly and effectively, turning challenges into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the property

Welcome to Hotel Champlain Burlington, Curio Collection by Hilton. Unwind and explore Vermont from this ideal home base, where Lake Champlain’s natural beauty meets Burlington’s modern urban buzz. Discover a new neighborhood landmark that raises the bar in genuine and unexpected ways—a place where dreamers like you wake up every day to make their vision a reality and where there’s always something new to excite you.