Hotel Carmichael - Coordinator, Box Office

Position Summary

The Box Office Coordinator is an essential member of the team dedicated to providing exceptional quality and service to our guests. This position acts as the guest's first impression of Feinstein’s Cabaret.

Responsibilities

• Actively responds to e-mail and guest inquiries.
• Assists Club Concierge with any needs for the performers.
• Captures and coordinates with management on seating chart.
• Answers Cabaret phone and takes reservations over the telephone, taking messages for staff.
• Communicates guest request and preferences with servers and manager.
• Handles guest questions efficiently and promptly communicates concerns with management.
• Maintains cleanliness of workstation and surrounding areas.
• Communicates guest preferences to the service team.
• Manages local calendars for Feinstein’s shows and artist lists.
• Maintains accuracy of show details for ticket sales.
• Aids servers, bus persons, host/hostesses with duties such as securing a food or beverage item for a patron, resetting a table for reuse, etc.
• Performs additional tasks and responsibilities as assigned by the manager.

Knowledge, Skills And Abilities

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and communicate clearly, organize and prioritize in high pressure situations.
• Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Able to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Able to successfully multitask.
• Able to maintain excellent attendance and punctuality.
• Able to work all shifts, weekends and holidays.

Physical Demands

• Ability to walk and stand throughout an eight-hour shift.
• Ability to lift, balance and carry large, oval Dining Room service trays.
• Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.