Hotel Bell Person

About the role

The Bell Person is a professional representative of the Hotel to all internal and external guests, ensuring the highest customer service standards of the Hotel brand are upheld at all times.

Responsibilities

• Provides Best in Class customer service during all guest interactions.
• Delivers luggage to rooms upon guest’s arrival and retrieves upon departure.
• Carefully transfers guest belongings to storage or Front Desk.
• Maintains proper records of deliveries and pick-ups, greets guests, and creates memorable experiences.
• Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage.
• Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information.
• Works with Concierge on all organized transportation.
• Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations.
• Communicates parking procedures to guests/visitors.
• Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view.
• Delivers guest packages upon request.
• Fulfills all internal health and safety policies and procedures.
• Reports all maintenance issues and guest requests to Supervisor as needed.
• Follows up to ensure requests have been completed in a timely manner.
• Completes regular customer service and safety training to keep certifications current as needed.
• Contributes to a positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

• High School Diploma or GED required.
• Minimum one (1) year customer service experience required.
• Hotel experience a preferred.

KSA

• Strong English skills, both oral and written required.

Physical Requirements/Working Conditions

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.