Bell Person

About the role

At Stonewall Resort, we are seeking a highly motivated individual to join our Guest Services team as a Bell Attendant. The ideal candidate will use their engaging personality to create a memorable first impression for our guests.

Responsibilities

• Carry out policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment.
• Ensuring that all bell functions are consistently met, including:
• Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
• Offers valet to every guest with vehicle.
• Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
• Delivery of guest items throughout hotel.
• Maintaining cleanliness and appearance of front door area and lobby/library area.
• Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
• Interfacing with front desk to meet guests needs.
• Carry out transportation functions, including:
• Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
• Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
• Delivering boxes, packages, etc. as necessary.
• Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant.
• Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests, including:
• Maintains concierge manuals and Rolodex.
• Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
• Arranges golf tee times, spa appointments, boat, and other recreational reservations.
• Credits tours of hotel, guest rooms, and cottages to guests.
• Assists guests with ordering flowers, balloons, gifts, etc. by directing them to Front Office/Assistant Manager.
• Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
• Assists callers and guests with directions and maps.
• Provide assistance in other job classifications as determined necessary by immediate superior.

Requirements

• Previous customer service experience preferred.
• Valid Driver’s license required.
• The ability to drive a manual shift vehicle is preferred, but not required.
• Good written and verbal communication skills, customer service skills, and attention to detail.
• Typing and computer skills preferred.
• Strong organizational and information gathering skills and techniques.
• Outgoing personality & professional demeanor.
• Drive and need to work and succeed.

Skills

• Customer Service
• Communication
• Attention to Detail
• Organizational Skills
• Outgoing Personality

Benefits

Stonewall Resort offers a competitive benefits package, including health insurance, retirement plans, paid time off, and more. We are committed to providing a supportive and inclusive work environment where our team members can thrive and grow.

Pay

Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

We staff our area from 7am-11:30pm daily. Please note that earlier and later hours may be required during peak seasons. The flexibility to work a varied schedule due to business levels and industry demand (7 days a week/365 days a year including holidays).

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service experience preferred.
• License: Valid Driver’s license required.

Company Information

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.