Hotel Banquets Assistant Manager - Flex Year Round - Full Time

About the role

The Steamboat Grand Team is seeking an Assistant Manager to join the Banquets team. This role requires a detail-oriented individual with strong management skills.

Responsibilities

• Function as a highly independent, self-regulated, detail-oriented professional ensuring all aspects of an event are addressed.
• Provide superior service to internal and external customers at all times.
• Follow Resort Etiquette Guidelines and respond courteously to guests.
• Review and prepare for all Banquet Events with the Banquet Manager.
• Plan, supervise, and coordinate daily operations of Banquet Functions.
• Consult with Catering/Conference staff, Director of F&B, and/or Executive Chef on serving arrangements and additional employees/equipment needed.
• Serve as a liaison between guests and group contacts.
• Supervise and assist with all operations, including setting tables, stocking service stations, taking orders, serving, clearing, and cleaning tables, setting up bars and other service stations as needed.
• Maintain appropriate quality standards for food and service.
• Monitor guest counts at meetings, breaks, and meals, and ensure bills are prepared according to these numbers.
• Reconcile gratuity allocations and submit for Banquet Manager approval.
• Exercise discretion and independent judgment in the performance of responsibilities.
• Ensure alcohol policies are enforced.
• Oversee shift meetings and administer Workday Time Keeping.
• Attend BEO meetings and organize BEOs in binders for all staff.
• Request order for supplies and establish standards and procedures for all banquet staff.
• Develop and implement hiring and training programs to ensure adequate staffing with trained personnel.
• Interact with guests and group contacts as a liaison for their event.
• Ensure understanding and compliance with all company policies and procedures, including regulatory requirements.
• Participate in service charge distribution.
• Perform other tasks as assigned.

Requirements

• 2 years of previous work history/education required.
• Prior management experience at Steamboat Ski & Resort Food and Beverage venue helpful, not required.
• Must meet SSRC minimum driving standards and have a current Driver's license; a successful motor vehicle record background check is required.
• Problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates, and co-workers.
• Be a consistent role model for company's Service Excellence standards.
• Prefer experience with RTP, Workday, and Office and some accounting experience.
• Must have good knowledge of Microsoft Office, especially Excel.
• Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports, preferred; must be skilled and reliable in cash handling techniques.
• Must have Colorado approved Alcohol Server Training certificate or attend a Colorado approved alcohol server training educational seminar within 30 days of employment.
• Must have current Food Manager and Allergy training certificate, or attend Food Manager and Aller-train certification courses for Alterra Mountain Company within 14 days of employment.

Qualifications

• Associate's degree or equivalent from two-year college or technical school helpful; or one year of relevant food service experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

Skills

• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with food service administrative functions.
• Knowledge of alcohol service regulations.
• Ability to enforce alcohol policies.

Benefits

• Free Alterra Mountain Pass for eligible employees and dependents.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and Sick Time policies.
• Generous discounts on outdoor gear, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage.
• Free Telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
• 401(k) plan with generous company match.
• Discounted tuition with partner online university for all Alterra Mountain Company employees.
• Paid parental leave of up to 6 weeks for eligible employees.
• Free regional bus pass.

Pay

The base hourly pay range for this position is $21.00 - $22.00 per hour.

Schedule

This is a Flex Year-Round position, which means you will work 10 out of 12 months in the year. Year-Round benefits apply, but there are 2 months during the year when business levels are lower, and scheduled hours will not be provided.

Physical Requirements

• Must be at least 18 years of age.
• Must be able to push, pull, and lift up to 50 pounds (boxes, chair racks, tables).
• Must stand for prolonged periods of time (up to 5 hours).
• Must communicate clearly in the English language both written and verbally.
• Must work both indoor and outdoor events.

Working Conditions

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.